Shipping and Returns
Current Royal Mail strikes may impact delivery. Please order by 12 December for Christmas Delivery
Free UK Shipping for Orders over £30 (£3.49 for orders below £30).
Express shipping UK for £6.00
See below for EU rates
Orders received before 3pm on a UK business day will be processed the same business day. Orders received after this time, will be processed the following business day.
- Please note that the weather, as well as the situation surrounding strikes and other events may impact delivery times.
- All orders are shipped by Royal Mail or FedEx, although we may use an alternate courier due to current availability.
- Please allow 3-5 working days (after processing) for delivery under Standard delivery and 1-3 working days (after processing) for Express delivery.
- Allow additional delivery times to the following UK areas: Isles of Scilly, Scottish Highlands, Isle of Man, and Northern Ireland.
- We cannot deliver to PO Box Addresses or Channel Islands
- Shipping Cost UK:
- £3.49 for orders under £30 (3-5 working days after processing)
- £6.00 for Express (1-3 working days after processing)
- Free delivery for orders over £30 (standard delivery only 3-5 working days after processing)
- Shipping Cost (Austria, France, Germany, Italy)
- €7.95 Standard for orders under €50 (free if over €50)
- €17.95 for Express shipping
- At present due to EU border controls and COVID-19, it is estimated it will 5-7 business days for Standard shipping and 2-11 business days for Express shipping
Our shipping is handled by a third party fulfilment centre.
What do I do if my delivery is damaged?
If the package arrives damaged we advise you to reject the shipment and ask the delivery company to return the package.
If the item is damaged upon opening please notify us within 5 working days to firstname.lastname@example.org
Returns and Exchanges
- We have a 30 days refund or exchange policy.
- Please use our Returns Portal to return via Collect+ (InPost for larger items)
- Return cost is £4.99 which will deducted from your refund unless the items were incorrectly sent.
- Refunds and exchanges will only be provided if the item is unused and in a saleable condition. We may make a deduction if goods are in a non saleable condition. We recommend carefully packing the items prior to shipment.
- For damaged goods or warranty issues, please contact us on email@example.com with details and photos/videos if required
- We will reimburse to you all payments received from you excluding delivery costs, unless we had sent the incorrect goods or the goods arrived damaged.
- Refunds will be processed and will be returned 3-5 days (depending on your financial institution) after we received and processed the goods and refunded under the same method of payment. Note in extremely busy times it may take slightly longer but we will keep you informed by the email you used on the order.
- Returns Portal- Click here